HELP & CLIENT SERVICES
Frequently Asked Questions
What are your international shipping timelines?
All orders ship carbon-neutral via DHL Express. Delivery within North America and Europe typically takes 2-4 business days. Rest of the world delivery takes 3-6 business days.
How does the 30-Day Home Trial work?
Experience our pieces in your living space for up to 30 days. If an item does not harmoniously fit your environment, contact concierge for a prepaid return label and full refund.
How should I care for handcrafted stoneware and leather?
Our ceramics are dishwasher and microwave safe, though hand-washing with gentle soap prolongs tactile glaze luster. Leather goods should be conditioned with organic beeswax balm every six months.
Can I order custom architectural quantities?
Yes. We collaborate with architects and interior design practices worldwide on residential and commercial developments. Reach out via our Contact page for wholesale catalogs.